{"id":5035,"date":"2025-06-10T11:05:44","date_gmt":"2025-06-10T09:05:44","guid":{"rendered":"https:\/\/help.edudip.com\/?post_type=ht_kb&#038;p=5035"},"modified":"2025-06-10T11:11:58","modified_gmt":"2025-06-10T09:11:58","slug":"checkliste-technik-check-fuer-ihr-edudip-webinar","status":"publish","type":"ht_kb","link":"https:\/\/help.edudip.com\/de\/knowledge-base\/checkliste-technik-check-fuer-ihr-edudip-webinar\/","title":{"rendered":"Checkliste: Technik-Check f\u00fcr Ihr edudip-Webinar"},"content":{"rendered":"\n<p><strong>1. Selftest durchf\u00fchren<\/strong> \ud83d\ude0a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Testen Sie am besten in Ihrer Firmenumgebung (pr\u00fcft den Zugriff auf unsere Server)<\/li>\n\n\n\n<li>\ud83d\udc49 <a href=\"https:\/\/selftest.edudip.com\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/selftest.edudip.com<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>2. Testergebnis auswerten<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2705Alles in Ordnung? Dann sind Sie startklar!<\/li>\n\n\n\n<li>\u274cProbleme? Wenden Sie sich an Ihre IT-Abteilung.<\/li>\n<\/ul>\n\n\n\n<p><strong>3. F\u00fcr Ihre IT\ud83d\udc68\u200d\ud83d\udcbb<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Firewall-Einstellungen pr\u00fcfen<\/li>\n\n\n\n<li><a href=\"https:\/\/help.edudip.com\/de\/knowledge-base\/firewalleinstellungen\" target=\"_blank\" rel=\"noreferrer noopener\">Hier geht es zur Firewalldokumentation<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>4. Wenn der Selftest OK ist, aber es hakt \ud83e\udd14 \u2192 diese Schritte nacheinander abarbeiten<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Anderen Browser verwenden<\/strong>\ud83c\udf10\n<ul class=\"wp-block-list\">\n<li>Nutzen Sie Google Chrome oder Microsoft Edge in der neuesten Version\u2705<\/li>\n\n\n\n<li>In Firmenumgebungen: Vermeiden Sie bitte Mozilla Firefox\u274c<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Internet-Verbindung testen<\/strong>\ud83d\ude84\n<ul class=\"wp-block-list\">\n<li>F\u00fchren Sie einen <a href=\"http:\/\/www.speedtest.net\">Speedtest<\/a> durch<\/li>\n\n\n\n<li>mindestens 20 Mbit\/s konstant, Ping unter 300 ms.\u2705<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Programme &amp; Umgebungen schlie\u00dfen<\/strong>\ud83d\udc4b\n<ul class=\"wp-block-list\">\n<li>Beenden Sie Teams, Zoom, Webex, Skype, Google Meet etc.<\/li>\n\n\n\n<li>Schlie\u00dfen Sie Citrix, DATEV oder \u00e4hnliche Virtual-Desktop-L\u00f6sungen.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Verbindung optimieren<\/strong>\ud83d\udcf6\n<ul class=\"wp-block-list\">\n<li>LAN-Verbindung statt WLAN nutzen<\/li>\n\n\n\n<li>Oder Gast-WLAN bzw. mobilen Hotspot testen<\/li>\n\n\n\n<li>Homeoffice? VPN ausschalten\u2757<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Probleme bei der Freigabe von Kamera &amp; Mikrofon?<\/strong>\ud83d\udcf8\n<ul class=\"wp-block-list\">\n<li>Erlauben Sie im Browser den Zugriff<\/li>\n\n\n\n<li>Falls blockiert: L\u00f6schen Sie nur Cookies &amp; Cache (Passw\u00f6rter\/Lesezeichen bleiben erhalten)\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.google.com\/chrome\/answer\/2392709?hl=de&amp;authuser=2\">Anleitungen zum L\u00f6schen von Cache &amp; Cookies in Google Chrome<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.microsoft.com\/de-de\/microsoft-edge\/l%C3%B6schen-der-browserdaten-in-microsoft-edge-6d1faf46-7da0-4f4f-9dc0-8a3112a3e2f6](https:\/\/support.microsoft.com\/de-de\/microsoft-edge\/l%C3%B6schen-der-browserdaten-in-microsoft-edge-6d1faf46-7da0-4f4f-9dc0-8a3112a3e2f6)\">Anleitung zum L\u00f6schen von Browserdaten in Microsoft<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Anderes Ger\u00e4t ausprobieren<\/strong>\ud83d\udcbb\n<ul class=\"wp-block-list\">\n<li>Laptop, Tablet oder Smartphone verwenden<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Computer neu starten\ud83d\udd04<\/strong>\n<ul class=\"wp-block-list\">\n<li>Alles speichern, PC neu starten und dann nur den Browser \u00f6ffnen<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>5. Wenn es weiterhin Probleme gibt<\/strong>:\ud83c\udd98<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kontaktieren Sie Ihre IT-Abteilung oder den edudip-Support<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n\n\n\n<p>Viel Erfolg bei Ihrem Webinar!<\/p>\n","protected":false},"author":9,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"ht_kb_category":[],"ht_kb_tag":[],"class_list":["post-5035","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Checkliste: Technik-Check f\u00fcr Ihr edudip-Webinar - edudip Hilfecenter<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.edudip.com\/de\/knowledge-base\/checkliste-technik-check-fuer-ihr-edudip-webinar\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Checkliste: Technik-Check f\u00fcr Ihr edudip-Webinar - edudip Hilfecenter\" \/>\n<meta property=\"og:description\" content=\"1. 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