{"id":549,"date":"2021-06-05T10:49:27","date_gmt":"2021-06-05T08:49:27","guid":{"rendered":"https:\/\/help.edudip.com\/?post_type=ht_kb&#038;p=549"},"modified":"2024-03-27T11:11:22","modified_gmt":"2024-03-27T10:11:22","slug":"hilfebereich","status":"publish","type":"ht_kb","link":"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/","title":{"rendered":"Hilfebereich"},"content":{"rendered":"\n<p>\u00dcber den Men\u00fcpunkt <em>\u201cHilfebereich\u201d<\/em> gelangen Sie zu unserem Hilfecenter und den FAQ. Des Weiteren finden Sie hier Ihre Service-Pin und unser R\u00fcckruf-Formular.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ihre aktuelle Service Pin,<\/strong> <strong>Hilfe Center &amp; FAQ:<\/strong> Im Hilfecenter und den FAQ finden Sie Antworten auf Ihre Fragen. Im FAQ finden Sie die Antworten zu den meist gestellten Fragen. Weitere Themen, umfassende Informationen und jede Menge technische Unterst\u00fctzung, finden Sie in unserem edudip next Hilfecenter. Dort haben wir die wichtigsten Inhalte und Erkl\u00e4rungen f\u00fcr Sie zusammengetragen.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"999\" height=\"441\" src=\"https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54.png\" alt=\"\" class=\"wp-image-4566\" srcset=\"https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54.png 999w, https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54-300x132.png 300w, https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54-768x339.png 768w, https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54-50x22.png 50w, https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54-920x406.png 920w, https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54-600x265.png 600w, https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54-320x141.png 320w\" sizes=\"auto, (max-width: 999px) 100vw, 999px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Service-PIN: <\/strong>Ben\u00f6tigen Sie Hilfe oder haben Sie technische Fragen, dann steht Ihnen unser <a href=\"https:\/\/help.edudip.com\/knowledge-base\/support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kundenservice<\/a> Montags bis Freitags von 8 bis 20 Uhr gerne mit Rat und Tat zur Seite. Im Hilfebereich Ihres Dashboards finden Sie ein Kontaktformular sowie Ihre pers\u00f6nliche <em>\u201eService-PIN\u201c<\/em>. <br>\u00dcber den In-App-Hilfe-Bereich k\u00f6nnen Sie ein Support-Ticket mit den wichtigsten Informationen zu Ihrem Problem verschicken. Mit der Service-PIN gestatten Sie den Support-Mitarbeitern von edudip Zugriff auf Ihren Account, wenn das beschriebene Problem aus erster Hand in Augenschein genommen werden soll. Ist Ihre Service-PIN abgelaufen, k\u00f6nnen Sie hier eine neue PIN anfordern.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"666\" src=\"https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II-Service-Pin-1024x666.png\" alt=\"\" class=\"wp-image-1966\" srcset=\"https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II-Service-Pin-1024x666.png 1024w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II-Service-Pin-300x195.png 300w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II-Service-Pin-768x499.png 768w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II-Service-Pin-50x33.png 50w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II-Service-Pin-1536x999.png 1536w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II-Service-Pin-920x598.png 920w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II-Service-Pin-600x390.png 600w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II-Service-Pin-320x208.png 320w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II-Service-Pin.png 1716w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>R\u00fcckruf-Formular:<\/strong> Optional haben Sie die M\u00f6glichkeit, eine Telefonnummer zu hinterlassen, wenn Sie vom Support kontaktiert werden m\u00f6chten. F\u00fcllen Sie das R\u00fcckruf-Formular aus, setzt sich der firmeninterne <a href=\"https:\/\/help.edudip.com\/knowledge-base\/support\/\">Kundensupport <\/a>so schnell wie m\u00f6glich mit Ihnen in Verbindung. Halten Sie bitte diesbez\u00fcglich Ihre Service-PIN und Kundennummer bereit.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"696\" height=\"749\" src=\"https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II.jpg\" alt=\"\" class=\"wp-image-1958\" srcset=\"https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II.jpg 696w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II-279x300.jpg 279w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II-46x50.jpg 46w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II-600x646.jpg 600w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-II-320x344.jpg 320w\" sizes=\"auto, (max-width: 696px) 100vw, 696px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Weitere Hilfe-Optionen:<\/strong> Haben Sie weitere Fragen oder m\u00f6chten Sie mehr \u00fcber unser Produkt erfahren, dann lassen Sie sich von unserem <a href=\"https:\/\/help.edudip.com\/knowledge-base\/vertrieb\/\">Sales-Team<\/a> zu Themen wie individuelle Anpassungen, API Integration, White Labeling oder Sicherheit und Datenschutz beraten.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"841\" src=\"https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-III-Weitere-Optionen-1024x841.png\" alt=\"\" class=\"wp-image-1962\" srcset=\"https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-III-Weitere-Optionen-1024x841.png 1024w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-III-Weitere-Optionen-300x246.png 300w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-III-Weitere-Optionen-768x631.png 768w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-III-Weitere-Optionen-50x41.png 50w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-III-Weitere-Optionen-1536x1261.png 1536w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-III-Weitere-Optionen-920x755.png 920w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-III-Weitere-Optionen-600x493.png 600w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-III-Weitere-Optionen-320x263.png 320w, https:\/\/help.edudip.com\/wp-content\/uploads\/2021\/07\/Hilfecenter-III-Weitere-Optionen.png 1677w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"ht_kb_category":[44],"ht_kb_tag":[],"class_list":["post-549","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-navigationsleiste-und-menuepunkte"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hilfebereich - edudip Hilfecenter<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hilfebereich - edudip Hilfecenter\" \/>\n<meta property=\"og:description\" content=\"\u00dcber den Men\u00fcpunkt \u201cHilfebereich\u201d gelangen Sie zu unserem Hilfecenter und den FAQ. Des Weiteren finden Sie hier Ihre Service-Pin und unser R\u00fcckruf-Formular.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/\" \/>\n<meta property=\"og:site_name\" content=\"edudip Hilfecenter\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-27T10:11:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"3\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/\",\"url\":\"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/\",\"name\":\"Hilfebereich - edudip Hilfecenter\",\"isPartOf\":{\"@id\":\"https:\/\/help.edudip.com\/de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54.png\",\"datePublished\":\"2021-06-05T08:49:27+00:00\",\"dateModified\":\"2024-03-27T10:11:22+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/#primaryimage\",\"url\":\"https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54.png\",\"contentUrl\":\"https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/help.edudip.com\/de\/uebersicht\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Article\",\"item\":\"https:\/\/help.edudip.com\/de\/knowledge-base\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Hilfebereich\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/help.edudip.com\/de\/#website\",\"url\":\"https:\/\/help.edudip.com\/de\/\",\"name\":\"edudip Hilfecenter\",\"description\":\"Support\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/help.edudip.com\/de\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"de\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Hilfebereich - edudip Hilfecenter","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/","og_locale":"de_DE","og_type":"article","og_title":"Hilfebereich - edudip Hilfecenter","og_description":"\u00dcber den Men\u00fcpunkt \u201cHilfebereich\u201d gelangen Sie zu unserem Hilfecenter und den FAQ. Des Weiteren finden Sie hier Ihre Service-Pin und unser R\u00fcckruf-Formular.","og_url":"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/","og_site_name":"edudip Hilfecenter","article_modified_time":"2024-03-27T10:11:22+00:00","og_image":[{"url":"https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Gesch\u00e4tzte Lesezeit":"3\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/","url":"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/","name":"Hilfebereich - edudip Hilfecenter","isPartOf":{"@id":"https:\/\/help.edudip.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/#primaryimage"},"image":{"@id":"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/#primaryimage"},"thumbnailUrl":"https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54.png","datePublished":"2021-06-05T08:49:27+00:00","dateModified":"2024-03-27T10:11:22+00:00","breadcrumb":{"@id":"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/#primaryimage","url":"https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54.png","contentUrl":"https:\/\/help.edudip.com\/wp-content\/uploads\/2024\/03\/Bildschirmfoto-2024-03-27-um-11.07.54.png"},{"@type":"BreadcrumbList","@id":"https:\/\/help.edudip.com\/de\/knowledge-base\/hilfebereich\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/help.edudip.com\/de\/uebersicht\/"},{"@type":"ListItem","position":2,"name":"Article","item":"https:\/\/help.edudip.com\/de\/knowledge-base\/"},{"@type":"ListItem","position":3,"name":"Hilfebereich"}]},{"@type":"WebSite","@id":"https:\/\/help.edudip.com\/de\/#website","url":"https:\/\/help.edudip.com\/de\/","name":"edudip Hilfecenter","description":"Support","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/help.edudip.com\/de\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"de"}]}},"_links":{"self":[{"href":"https:\/\/help.edudip.com\/de\/wp-json\/wp\/v2\/ht_kb\/549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.edudip.com\/de\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/help.edudip.com\/de\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.edudip.com\/de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.edudip.com\/de\/wp-json\/wp\/v2\/comments?post=549"}],"version-history":[{"count":13,"href":"https:\/\/help.edudip.com\/de\/wp-json\/wp\/v2\/ht_kb\/549\/revisions"}],"predecessor-version":[{"id":4968,"href":"https:\/\/help.edudip.com\/de\/wp-json\/wp\/v2\/ht_kb\/549\/revisions\/4968"}],"wp:attachment":[{"href":"https:\/\/help.edudip.com\/de\/wp-json\/wp\/v2\/media?parent=549"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.edudip.com\/de\/wp-json\/wp\/v2\/ht_kb_category?post=549"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.edudip.com\/de\/wp-json\/wp\/v2\/ht_kb_tag?post=549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}