1. Perform a self-test 😊

• It’s best to test within your company environment (this checks access to our servers)
• 👉https://selftest.edudip.com

2. Evaluate test results

• ✅ Everything okay? Then you’re ready to go!
• ❌ Problems? Contact your IT department.

3. For your IT department 👨‍💻

• Check firewall settings
• Link to the firewall documentation here

4. If the self-test is OK, but you’re still having issues 🤔 → work through these steps one by one

• Use a different browser 🌐
  • Use the latest version of Google Chrome or Microsoft Edge ✅
  • In company environments: Please avoid Mozilla Firefox ❌
• Test internet connection 🚄
  • Run a speed test
  • at least 20 Mbit/s constant, Ping under 300 ms. ✅
• Close programs & environments 👋
  • Quit Teams, Zoom, Webex, Skype, Google Meet etc.
  • Close Citrix, DATEV, or similar virtual desktop solutions.
• Optimize connection 📶
  • Use a LAN connection instead of WiFi
  • Or test the guest WiFi or a mobile hotspot
  • Working from home? Turn off VPN ❗
• Problems sharing your camera & microphone? 📸
  • Allow access in your browser
  • If it’s blocked: Clear only your cookies & cache (passwords/bookmarks will remain)
    • Instructions for clearing cache & cookies in Google Chrome
    • Instructions for clearing browser data in Microsoft Edge
• Try a different device 💻
  • Use a laptop, tablet, or smartphone
• Restart your computer 🔄
  • Save everything, restart the PC, and then only open the browser

5. If problems persist 🆘

• Contact your IT department or edudip support
• List

Good luck with your webinar!